Privacy Notice – Forum Packaging Limited
Forum Packaging Ltd want you to know that we respect the personal information we hold about you and this privacy notice explains how the Company collects, uses and discloses personal information when you contact the Company, whether by telephone, email, post, fax or online.
Personal data we collect:
The information you provide to us will be collected by the Company (the data controller) in order to provide a product or service to you and may include personal information. The following are the categories of personal information that we collect:
- your full name and title;
- your contact details, such as address, telephone numbers and e-mail address;
- the reason for your contact, for example; a request or enquiry on your own behalf, a request or enquiry on behalf of someone else, a customer service need, or details in relation to a possible or existing order or service contract;
- financial account information (where relevant and required);
- information necessary for legal compliance.
- standard internet and website log information and details of patterns about how website visitors behave on the Site. The information we may collect includes information about your Internet service provider, your operating system, browser type, domain name, the Internet protocol (IP) address of your computer (or other electronic Internet-enabled device), your access times, the website that referred you to us, the Web pages you request and the date and time of those requests.
- where you “like” us or make posts on our pages on social networking websites.
This information will be collected primarily from you as information voluntarily provided to us, but we may also collect it where lawful to do so from public sources, third party service providers, individuals whom you have indicated have agreed for you to provide their personal information, government, tax or law enforcement agencies, and other third parties.
How the Company use your information:
The Company may use information about you for purposes described in this Policy. For example, we may use information about you for the following purposes:
- to respond and/or deal with your request or enquiry;
- to improve our products and services;
- for internal record-keeping;
- to contact you by e-mail or phone for the above reasons;
- subject to your consent, to carry out direct marketing and/or e-mail marketing that you have requested;
- where necessary as part of any restructuring of the Company, or sale of business;
- to perform any contract the Company has with you; and
- for compliance with legal, regulatory and other governance obligations.
In most cases, the information the Company processes about you is required to deal with your request, or required by law, or is necessary for the exercise of the Company’s legitimate business interests and needs, in which case, special care is taken to safeguard your rights and to ensure any such use is proportionate.
Some of the personal information that the Company maintains will be kept in paper files, while other personal information will be included in computer files and electronic databases.
What is the legal basis for holding your personal data:
The legal basis on which we rely to process your personal information include:
- processing your data with your consent
- processing your data to fulfil a contract or where we are required to do this by law
- processing your data when it is in our legitimate interests to do so and when these interests are not overridden by your data protection rights.
Who the Company shares your personal data with:
Your personal information will be made available for the purposes mentioned above (or as otherwise notified to you from time to time), on a ‘need-to-know’ basis and only to:
- quality assurance,
- human resources,
- audit, and
- information technology
Your personal information may also be made available to third parties providing relevant services under contract to the Company, such as
- transport companies,
- in-house artwork providers,
- in-house ink providers,
- credit card processors,
- auditors and compliance managers,
- and IT maintenance providers.
These third parties may use information about you to perform their functions on our behalf. In order to protect personal information, the Company, including third parties, will comply with applicable legal requirements.
We may disclose specific information upon lawful request by government authorities, law enforcement and regulatory authorities, where required or permitted by law, and for tax or other purposes.
We will not sell your personal information to any third party other than as part of any restructuring of the Company or sale of the business.
Direct marketing by the company:
The Company may wish to provide you with information about new products, services, promotions and offers, which may be of interest to you and may invite you to take part in market research or request feedback on the Company’s products and services.
This communication may occur by e-mail, telephone or post. We will obtain your consent and advise you of how to opt-out of receiving such communications where we are required to do so in accordance with applicable law.
Safeguards for protecting your personal information:
The Company takes reasonable steps to employ appropriate physical, technical and administrative security measures to help prevent loss, misuse, unauthorised access, disclosure or modification of your personal information. While we take these reasonable efforts to safeguard your personal information, we cannot guarantee the security of any personal information you disclose online. You accept the inherent security implications of dealing online and will not hold us responsible for any breach of security unless such breach has been caused by specific negligence.
What are your rights regarding your personal data:
You have the right to review and access your personal information held by the Company.
You also have the right to ask us to rectify, block, complete and delete your personal information, to restrict its use, and to ‘port’ your personal information (that is, to ask us to provide it to you in a structured, commonly used and machine readable format and to transmit it directly to another organisation).
In addition, you have the right to request further information about the handling of your personal information.
If you wish to do so, or to notify the Company of a change in your details, please contact firstname.lastname@example.org.
There are exceptions to these rights, for example, access to personal information may be denied in some circumstances if making the information available would reveal personal information about another person or if we are legally prevented from disclosing such information. In addition, we may be able to retain data even if you withdraw your consent, where we can demonstrate that we have a legal requirement to process your data.
If you have a question about the use of your personal information, or wish to file a complaint about it, please contact us, using the contact details set out above.
Finally, if you have unresolved concerns, you also have the right to complain to data protection authorities.
How long do we retain your personal data:
When we store your information, we do so for as long as necessary to (i) fulfill the specific purposes for which your personal information was collected, (ii) to perform the services set out in this notice, or (iii) to comply with our legal obligations or enforce our legal rights.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. The cookies we may use are:
Strictly necessary cookies (SNc). These are cookies that are required for the operation of our website. They may include, for example, cookies that enable you to log into secure areas of our website.
Analytical/performance cookies (APc). These are cookies that allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies (Fc). These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences.
Targeting or advertising. Cookies used to deliver advertising material relevant to an identified machine or other device (not a named or otherwise identifiable person) which are tailored to interests associated with the website activity tied to that machine or device. For example, if a cookie on a third party website recognises that a particular product was purchased from a particular device, that cookie may “talk to” marketing cookies on the Site to ensure advertisements about similar products displayed on the Site are accessed from that device. These cookies are also used to limit the number of times a user sees an advertisement as well as to help measure the effectiveness of an advertising campaign. They may also remember that the Site has been visited from a device and share that information with marketing organisations. Marketing cookies are used to monitor from which advertising source a user was directed towards the Site.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
|Service||Purpose||Cookie Name||Expires On|
|Statcounter (APc)||We anonymously measure your use of this website to improve your experience.||is_unique||When browser is closed|
|Google Analytics (APc)||We anonymously measure your use of this website to improve your experience.||_utma_utmb_utmc_utmz||When browser is closedWhen browser is closedWhen browser is closedWhen browser is closed|
|Google Maps (SNc)||Web mapping service provided by Google which shows the location of the company||PREF||When browser is closed|
If any of the cookies above that are provided by third parties changes, we will use reasonable endeavours to amend this policy as soon as reasonably possible after we become aware of the change. You should check this policy on a regular basis.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
Google Analytics. We also use Google Analytics on our Site to collect information about your online activity on the Site, such as the Web pages you visit, the links you click, and the searches you conduct on the Site. We use the information to compile reports and to help us improve the Site. The cookies collect information in an anonymous form, including the number of visitors to the Site, where visitors have come to the Site from and the pages they visited.
For more information about the information gathered using Google Analytics please visit http://www.google.com/intl/en/analytics/privacyoverview.html. You can prevent these cookies by selecting the appropriate settings on your browser. If you do this you may not be able to use the full functionality of this Site. You may download and install the Google Analytics Opt-out
Changes to this Policy:
We keep this Policy under regular review. We may change this Policy from time to time by updating this page in order to reflect changes in the law and/or our privacy practices. The date at the top of this Policy will be updated accordingly.
We encourage you to check the date of this Policy for any updates or changes. It can be found on our website at www.forumpackaging.co.uk under privacy information.
" A close working relationship with our customers allows us to develop a strong understanding of their business needs, so that we deliver cost effective packaging solutions. We back this up with consistent investment in product development, plant and people, to foster mutually beneficial and valuable long term business relationships. "
Rob Massey - Director